You can visit the Platform and browse without having to provide personal details. However, you will be required to sign up for an account if you wish to use the Services.
Collection and Use of Personal Information
The company collects your personal data and we may use them for the following purpose:
Reservations/Bookings to use our services
Payment settlement, refund for the services given with consent.
Informing the Customer regarding new services, limited services and campaigns.
Contacting the Customer.
Recruitment and related activities.
Staff management, time record confirmation, and related activities
Other circumstances where urgent contact of the Customer is required.
Surveys or feedback regarding Sedona’s (incl. Datsumo Labo) services
For planning future promotions and services.
To ship out a present regardless of the contract.
To ship out the product purchased on Sedona Datsumo Labo E+Shop web page.
Legal Compliance & Security Control Measures
Sedona will strictly comply with the Personal Information Protection Act and this Personal Information Protection Policy, when handling Personal Information.
We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
Provision of Personal Data to Third Party
Sedona promise not to disclose Customer’s information to third parties that are not Sedona’s affiliates, with these exemptions:
(1) When required by law.
(2) If there is a possibility of damaging life, body, property, or other rights and whereby consent from the individual is to be proven difficult.
(3) Necessary for improving public health or promoting health for children and whereby consent from the individual is to be proven difficult.
(4) In cases where it is necessary for a national institution or local public entity or a person entrusted by it to cooperate in carrying out the affairs stipulated by laws and regulations, the execution of the affairs with the consent of the principal.
In the following cases, the provision to the above third party shall not be applicable.
(1)When personal data is provided all or part within the range necessary to achieve the purpose of use described in paragraph
(2)When personal data is provided due to business succession due to merger, company split, business transfer, or other reasons.
Joint usage of data
There will be joint usage of Customer’s personal data authorized by Sedona for Ci:z Holdings Co., Ltd. Group. Their purpose is highlighted in Paragraph 2. Sedona will provide the following Customer’s personal data for joint usage:
Date of Birth
Customer ID / Visitor management information
Consulting Information and Treatment History
Product Purchase History at Shop
Product Purchase History at E+Shop and shipping details
Sedona may outsource the handling of personal data to our group (Ci:z Holdings Co., Ltd) and other external parties within the scope of the purpose of use. In this case, we will outsource only to the outsourcer who has a confidentiality agreement with us, and will carry out necessary and appropriate supervision on the outsourcee so that the personal data can be safely managed.
Shipping & Delivery
User’s personal information will be provided to our logistic partners in order to ship out items. Our current logistic partners are but not limited to: Singapore Post Pte Ltd, NinjaVan .
Information automatically acquired by accessing the site
Sedona may create statistical data that is processed so that we cannot identify individuals. Sedona shall be able to use the relevant statistical data without any restrictions. In addition, the information (cookies, URL accessed, reference order, contents, etc.) that cannot be used to identify individuals and which is automatically obtained by accessing the home page is appropriate to the advertiser, information provider, or service provider. We may provide it for the purpose of delivering suitable advertisements.
Analyzing Website Visitors
① Google Analytics Terms of Service: https://marketingplatform.google.com/about/analytics/terms/us/
In addition, you can disable Google Analytics by downloading and installing “Google Analytics opt-out add-on” from the following page and changing the add-on settings of your browser.
Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout?hl=en
For Disclosure/Correction/Suspension of Use of Personal Data
When requesting disclosure, correction, addition or deletion, suspension of use, notification of purpose of use, suspension or erasure of personal data held by Sedona, or suspension of provision to a third party, please send the document stating the details and the reason for the request and identity verification documents (Drivers license, Health insurance card etc) by registered mail.
Please note that we will not be liable for any loss or damages caused if sent by any other method.
Sedona’s Right to Disclose Personal Data
YOU ACKNOWLEDGE AND AGREE THAT SEDONA HAS THE RIGHT TO DISCLOSE YOUR PERSONAL DATA TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, LAW ENFORCEMENT OR OTHER AUTHORITIES OR THE RELEVANT RIGHT OWNERS, IF SEDONA HAS REASONABLE GROUNDS TO BELIEVE THAT DISCLOSURE OF YOUR PERSONAL DATA IS NECESSARY FOR THE PURPOSE OF MEETING ANY OBLIGATIONS, REQUIREMENTS OR ARRANGEMENTS, WHETHER VOLUNTARY OR MANDATORY, AS A RESULT OF COOPERATING WITH AN ORDER, AN INVESTIGATION AND/OR A REQUEST OF ANY NATURE BY SUCH PARTIES. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE NOT TO TAKE ANY ACTION AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST SEDONA FOR THE DISCLOSURE OF YOUR PERSONAL DATA IN THESE CIRCUMSTANCES.
Questions, Feedback, Concerns, Suggestions, or Complaints
If you have any feedback, concerns, suggestions, or complaints in relation to personal data, please feel free to contact us via our Support Ticket in your account, via whatsapp at +65 92715013, via email at firstname.lastname@example.org, or visit our main branch at #04-16 Orchard Central, 181 Orchard Road.