Download Pamphlet

Download Manual with Instructions

PRODUCT & USAGE

1. What is the power usage of the device?
   This device uses up to 45W. This device also uses a 2-pin plug as it is a product of Japan and you will require an adapter. If needed, we may provide the adapter for you to keep at a fee of $5.
2. Will the device run out of shots?
   The Home Edition boasts a total of 300,000 shots, enought to use for 300 rounds of full body hair removal.
3. How do I keep the device clean?
   1. Turn off the power, unplug the power cord, and allow the product to cool. *The glass surface will become hot during use. Always allow it to cool it down first before cleaning the glass surface.
   2. Use a damp cloth that has been tightly wringed to remove excess water and clean the glass surface & metal frame.
   3. If the small crevices of the irradiation surface is difficult to clean, using a cotton swab is plausible but be careful not to leave any fibers on the surface. If necessary, wipe the product with a dry cloth.
   More information is written in the Instruction Manual.
4. How often should I use the device?
   Using the device twice a week on one area is a guideline for treatment intervals. However, it can vary depending on the individual’s constitution and intended usage on which body area.
   If you do not feel any results, we recommend increasing the frequency.
   More information is written in the Instruction Manual.
5. What is the wavelength emitted for this device?
   Our Home Edition’s wavelength is 570nm~1200nm, which falls on the yellow, orange and red spectrum. This range of wavelength allows our device to improve skin detox and anti-aging whilst doing hair removal.

GENERAL

1. Contact Us
   Do send in your queries and/or feedback to eshop_sg@datsumo-labo.com
   Please allow up to 3 to 5 working days for us to get back to you.
2.  Do you ship worldwide?
   Yes, we are able to ship overseas (from Singapore) only for Home Edition purchases. Please contact us directly for shipping costs.
3. I need the item urgently, can my order be expedited?
   For expedited orders, please drop us an e-mail at feedback.sg@datsumo-labo.com or message us through WhatsApp at +65-92715013 to check if we can accept the expedite order.
   We reserve the right to reject your order/request if we are unable to fulfill your expected deadline.
4. Can I cancel an order/rental period?
   Once the device has been shipped out, you will not be able to cancel the order. For rental, the minimum months has to be fulfilled as part of the contract
5. Where should I return the rental product to?
   Please return the product to the following address together with all peripherals and order chit attached:
   To: Datsumo Labo (Somerset Branch)
   Address: #02-31 The Centrepoint, 176 Orchard Road, Singapore 238843
   You can either return it in person or send it over via post. *Datsumo Labo will not be liable of any loss or damage of product during product return delivery. To safeguard customers, we strongly suggest to use a shipment with tracking and insurance (optional)
6. I decided that I like the device and would like purchase it, but I am currently on rental. What should I do?
   You can purchase the device by using the amount you already paid during your rental period to offset the purchase amount. Eg, if you have paid a total of 5 months of $138/month rental plus deposit of $200 and the purchase price is at a promotional price of $1188 (original price $1388), pay the remaining $298 to own the device.

RENTALS
Rentals are a great way to test the product before committing to a purchase. Please read the T&C’s in the next tab carefully before proceeding to rent!

1. Brand New Device
   This batch of rental devices are brand new.
2. Refundable Deposit
   A deposit of $200 will be collected upon payment of upfront rental. Deposit will be refunded within 2 weeks of product return with Rental Slip via Paypal or bank transfer if product is returned in good order.
3. Returning Device
   Please return the device to our main branch. You can either drop it off directly or send it via post. Please ensure that the device and all the peripherals are included during return. The whole set includes: 1. Device box, 2. HE device, 3. Goggles, 4. Wire adapter for HE device.Before returning the product, we strongly advise customers to take pictures of the product with the date clearly shown.
4. Are there any additional fees & charges I should take note off?
   4.1 Cleaning Fee (mandatory), $20 – A cleaning fee as device is required to be cleaned & disinfected by our specialised team upon return. The cleaning fee will be deducted from the deposit before refund.
   4.2 Late Return Fee, $10 per day -The return date is stated in the Rental Slip. Please return the device by the stated return date or you will be charged the Late Return Fee, which will be deducted from the deposit before refund.
   4.3 Missing or spoiled peripherals – Missing or spoiled peripherals will be charged accordingly: Product box: $10, Goggles: $50, Wire adapter for Device $50, HE Device: to pay the remaining amount of original purchase price @ $1388. If the amount is insufficient, we will send a Compensation Invoice to the customer via E+Shop account.
   4.4 Subsequent deliveries: The 1st delivery is free. However, if any additional deliveries are required due to customer negligence (eg. wrong shipping address), the customer has to borne the delivery fee.
5. Product Warranty
   Home Edition rentals are able to enjoy the benefits of the product warranty, with the exemption of the below:
   (1) Devices are damaged during the course of rental. This includes:
   – The case cover and/or buttons of the device has dropped off;
   – The SHOT button is stuck;
   – Visible damage and device is unable to turn on (exception of 1st week of order);
   Customers who are under rental contract will have to pay a repair fee of $500 to fix their device if it is unable to be turned on or if “ERR” is shown upon return of the HE device. If the device is working but cosmetically damaged, the refurbish fee is at $80. Repair & refurbish fee is not inclusive of shipping/delivery fees and will be charged separately.
   *If HE device has been rented for more than 10 months, rental customers are not liable for (1).
   *Customers who have exceeded warranty period may also have their HE device repaired at the repair & refurbish cost stated in (1).
   (2) Device is lost during the course of rental
   (3) Erroneous information was provided during subscription application and device was lost during delivery
   (4) Customer does not return the device within the stipulated period after termination of subscription
6. Product Exchange/Refund
   Free exchange of faulty devices have to be declared within 1 week of delivery. Devices gone faulty during the course of rental will have first been accessed to determine cause of device fault before further action.
   Refund of rental will only be for the rental of the month terminated (one month). All refund applications will require a documentation of the doctor’s letter stating skin is unsuitable before the refund will be processed.
7. Upgrading to a Purchase
   Customers may, during their rental period, choose to switch to purchase by paying the purchase price (at time of purchase) minus the total amount they have paid during their rental period. They may choose to use the deposit to offset the amount.
8. Failed Rental Payments
   Customers are automatically charged each month for the rental fee. In an event that payment is unable to get through, three (3) attempts will be made by the credit card company / Paypal. If still unsuccessful, the team will manually contact & collect payment from the customer.

By purchasing/renting Datsumo Labo’s Home Edition, you agree to the Terms of Contract Conditions below:

Datsumo Labo Home Edition / Terms of Contract

1. The Home Edition (hereby “HE”) Rental contract will be between the customer and Sedona Singapore International Pte Ltd (hereby “Sedona Singapore”), the management company of Datsumo Labo Singapore. All prices stated in this contract are in Singapore dollars inclusive of GST.

2. The Home Edition Rental contract will be bound for the period of rental. The contract is considered completed and obligations released when the rental period of 10 months is completed.

3. Purchasing a Home Edition is strictly non-returnable and non-refundable due to hygienic purposes, even if the device is not suitable for the customer’s skin.

4. The original cost of the Home Edition – Purchase price:  $1388 per HE device / Rental price: $138 per month

Payment, Deposit & Shipment

1. The 1st delivery is free of charge for both rental and purchase. Subsequent delivery costs due to customer negligence shall be borne by the customer.

2. Product will be delivered after 2-3 days of payment confirmation. *delays might occur due to COVID-19 social distancing measures currently in place

3. A deposit of $200 will be collected upon payment of upfront rental.　(Deposit will be refunded within 2 weeks of product return via Paypal or bank transfer if product is returned in good order)

4. A Cleaning/Disinfection Fee of $20 will be deducted from the deposit before refunding to the customer.

5. Any extra charges incurred for delivery due to erroneous information provided during subscription application will be deducted from the deposit upon product return.

Returning HE Device

1. Return postage shall be borne by the customer. Alternatively, they can directly drop it at our Somerset branch with no extra charges.

2. When returning the device, it should include: 1. Device box, 2.  HE device, 3. Goggles, 4. Wire adapter for HE device.

3. Before returning the product, we strongly advise customers to take pictures of the product with the date clearly shown.  Please return the product and its peripherals to the address below:
   To: Datsumo Labo (Somerset Branch)
   Address: #02-31 The Centrepoint, 176 Orchard Road, Singapore 238843
   

4. Datsumo Labo will not be liable for any loss or damage of product during product return delivery. To safeguard customers, we strongly suggest to use a shipment with tracking and insurance when returning device via postage (optional)

5. For any spoiled or missing peripherals found, we will deduct accordingly from the deposit before refund. If the amount is insufficient, we will send a Compensation Invoice to the customer via paypal. *Product box: $10, Goggles: $50, Wire adapter for Device $50, HE Device: to pay the remaining amount of original purchase price @ $1388

6. For late returns. there will be a Late Return Penalty of $10 per day which will be deducted from the deposit. If returning by courier, Datsumo Labo accepts the postage date to be the date of return.

7. Please ensure that the Rental Slip is filled and submitted during the return of device to facilitate refund of deposit. Failure to do so or error/missing information will result in a delay of deposit refund

8. Deposits, after deduction of Cleaning Fee (mandatory), Late Return Penalty and/or spoiled and/or missing peripherals (if any), will be refunded within 2 weeks of return in good order.

Breach of Contract

1. It is the responsibility of the customer to handle the Home Edition device and its peripherals with care during the period of rental.

2. If any of the following clauses occurs, it will be considered a breach of contract under the negligence of customers and customers are liable to compensate Sedona Singapore accordingly.

3. Compensation comprises paying the Home Edition at its original amount. Customers can use their already paid rental & deposit amount to offset the compensation amount.

4. The original amount of Home Edition is at $1388, inclusive of GST.

5. Compensation is absolute and no refunds will be made in any scenario, even if lost devices are found after compensation.

Customer Negligence 

1. Devices are damaged during the course of rental. This includes and is not limited to:
   (i) The case cover and/or buttons of the device has dropped off
   (ii) The SHOT button is stuck
   (iii) Visible damage and device is unable to turn on (exception of 1st week of order)

• Customers who are under rental contract will have to pay a repair fee of $500 to fix their device if it is unable to be turned on or if “ERR” is shown upon return of the HE device. If the device is working but cosmetically damaged, the refurbish fee is at $80. Repair & refurbish fee is not inclusive of shipping/delivery fees and will be charged separately.

• *If HE device has been rented for more than 10 months, rental customers are not liable for (1).

• *Customers who have exceeded warranty period may also have their HE device repaired at the repair & refurbish cost stated in (1).

1. Device is lost during the course of rental

2. Erroneous information was provided during subscription application and device was lost during delivery

3. Customer does not return the device within the stipulated period after termination of subscription

Product Exchange/Refund

1. Free exchange of faulty devices have to be declared within 1 week of delivery. Devices gone faulty during the course of rental will have first been accessed to determine cause of device fault before further action.

2. Refund of rental will only be for the rental of the month terminated (one month). All refund applications will require a documentation of the doctor’s letter stating skin is unsuitable before the refund will be processed.

Force Majeure

Timely delivery of goods will be subject to force majeure, or unforeseen events or events beyond the control of Sedona Singapore, such as terrorism, natural disasters, governmental intervention, bans, electrical or material shortage, social decisions, transport delay or damage. This will cause and entitle Sedona Singapore to extend time or reschedule delivery of goods. Likewise, if customers are affected, they shall have time extension to return the goods based on mutual agreement.

Court Jurisdiction

The contract is legal and lawfully binding under Singapore law. Failure to comply and/or cooperate with any breach of contract will have their case sent & handled by the Singapore police & courts. Matters not provided for in this T&C and the doubt shall be determined by consultation in accordance with the principles of good faith.