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Frequently Asked Questions
PRODUCT & USAGE
1. How do I start using the shaver?
Please charge the shaver before your 1st use. This product’s charger uses a 2-pin plug as it is a product of Japan and you will require an adapter (separate purchase). However, you can use the USB cord to charge it directly using an USB adapter (avoid using high power/voltage USB adapters as it may spoil the shaver).
2. How do I know if the shaver is charging?
The shaver’s switch button will light up in white when it is charging correctly. To avoid overheating, please do not charge the shaver for more than 8 hours. Please note that the light will not go off even when charging is completed.
3. How do I use the device?
1. Turn on the shaver by pressing the ON button. The button will light up when the shaver is turned on.
2. Gently place the 5 shaver heads against the skin and slowly move it across the skin surface to start shaving hair on the area of your choice.
3. After you are satisfied with your hairless skin, press the ON button again to turn off the shaver.
*Do not press the shaver against your skin with too much force.
*Only use on hairs are around or under 5mm.
*If you feel the shaver is not shaving the hair well, please ensure the shaver head has been cleaned (refer to point 5 and 6).
*If the shaver does to turn on, please check that it has been sufficiently charged before use.
*The shaver heads are water-resistant, but the shaver product itself is not water resistant. Please do not soak it in water.
4. What happens to the cut hair?
Cut hair is sucked into the circular blade & prevents stray cut hair from flying around. As the cut hair is stored in the shaver head, please clean the shaver head frequently.
5. Will all cut hair bits be suctioned into the shaver head and not drop out?
It should not drop unless too much hair has accumulated in the heads. Please clean the shaver head frequently for hygiene reasons.
6. How do we clean the shaver head?
There is an flap to open the shaver head plastic cover for the outside 4 shaver heads. After opening the flaps, clean the shaver head area using the brush that is included in the box.
7. Can the device by used with the USB cord?
Yes, as long it is charged, the shaver can be used with out the cord.
1. Contact Us
Do send in your queries and/or feedback to firstname.lastname@example.org
Please allow up to 3 to 5 working days for us to get back to you.
2. Do you ship worldwide?
Yes, we are able to ship overseas (from Singapore) except for Home Edition Rentals. Please contact us directly for shipping costs.
3. I need the item urgently, can my order be expedited?
For expedited orders, please drop us an e-mail at email@example.com or message us through WhatsApp at +65-92715013 to check if we can accept the expedite order.
We reserve the right to reject your order/request if we are unable to fulfill your expected deadline.
4. Can I cancel an order?
Once the device has been shipped out, you will not be able to cancel the order.
5. I think my device is faulty, what should I do?
Please open a ticket with your purchase order number and whatsapp us at +65-92715013 with the ticket number.
This product’s warranty is under Sedona Enterprise Co., Ltd and is valid for 1 year of purchase from this website. Datsumo Labo Singapore will aid in all product exchange/warranty with regards to products directly purchased from this website.
|Product Name:||Datsumo Labo 5Shave (Five Shave)|
|Material:||ABS + Stainless Steel + Titanium|
|Power Supply Type:||Chargeable Battery|
|Charging Time:||8 Hours|
|Input Voltage:||AC100-240V 50/60Hz|
|Shaver Head Area:||19mm diameter /head|
|Shaver Head No:||5 heads (commercial pure titanium)|
|Durability:||Water Resistant (IPX5), Head razor blade durability around 1 year|
|Product Set Info:||Shaver, Brush, Charging Cord, USB Charger, Wrapper,
Manual with Warranty (Japanese).
English Manual available for download.