FAQ

Shopping Guide

Ordering Products/Items & Order History

  1. Add item to cart

You can purchase items from Datsumo Labo E+Shop without registering an account. However, please note that it is mandatory to register an account for Home Edition rentals.

You can register in advance or during checkout. Registering as a member gives you access to periodical coupons, special discounts and you can track your order status any time you like.

2. Check your cart & cart contents

You can check your cart by clicking the white button on the right side of your screen. The cart contents will show and after confirming your items and pricing is correct, please check “Continue Shopping” to continue browsing our E+shop or “Checkout” to proceed to payment.

If you have a coupon code, you can apply the code at the checkout page.

3. At checkout page

If you have an account and not yet logged in, you can do so before checking out so that it captures your order status. Except for Home Edition rentals, you do not need an account to complete your purchase.

If you have a coupon code, please fill in your shipping and billing details and select a payment method before proceeding with payment after agreeing to our privacy policy and terms of use.

We currently accept credit card payments via Stripe or Paypal, including Paypal payments.

4. Regarding orders

Orders & shipment details cannot be changed or cancelled after payment has been completed. Please ensure that your cart contents are correct before proceeding with payment. After completing checkout, you will receive a confirmation email with the address entered during account registration during checkout for guests. Order details can also be checked from your account page.

5. Order Status

Can you check your order status here if you have not registered an account with us. Otherwise, login  to your account to check the status of your order under the tab “Order”.

 

Product Details Page

  1. Product Images

Products are photograped to appear as close to their actual color possible, but monitor calibration settings or mobile device screen settings may display the color differently.

2. Goods & Services Tax (consumption tax)

All prices shown are inclusive of GST.

3. Inventory

Stock is periodically updated to reflect availability

 

Order Limit

Each product cannot exceed one (1) quantity during each purchase.

For rental, you are not able to subscribe to another rental while currently renting another device.

About Shopping Cart

Items added to your shopping cart uses browser cookies and will remain there as long the cookies are not cleared.

Company Profile

Company Sedona Singapore International Pte Ltd
Established 20th July 2012
Head Office #04-16 Orchard Central, 181 Orchard Road, Singapore 238896
Director Tominaga Tadahiko