Home Edition – General


1. Contact Us
Do send in your queries and/or feedback to feedback.sg@datsumo-labo.com
Please allow up to 3 to 5 working days for us to get back to you.

2. Do you ship worldwide?
Yes, we are able to ship overseas (from Singapore) only for Home Edition purchases. Please contact us directly for shipping costs.

3. I need the item urgently, can my order be expedited?
For expedited orders, please drop us an e-mail at feedback.sg@datsumo-labo.com or message us through WhatsApp at +65-92715013 to check if we can accept the expedite order.
We reserve the right to reject your order/request if we are unable to fulfill your expected deadline.

4. Can I cancel an order/rental period?
Once the device has been shipped out, you will not be able to cancel the order. For rental, the minimum months has to be fulfilled as part of the contract

5. Where should I return the rental product to?
Please return the product to the following address together with all peripherals and order chit attached:

To: Datsumo Labo (Somerset Branch)
Address: #04-16 Orchard Central, 181 Orchard Road, Singapore 238896

You can either return it in person or send it over via post. *Datsumo Labo will not be liable of any loss or damage of product during product return delivery. To safeguard customers, we strongly suggest to use a shipment with tracking and insurance (optional)

6. I decided that I like the device and would like purchase it, but I am currently on rental. What should I do?
You can purchase the device by using the amount you already paid during your rental period to offset the purchase amount. Eg, if you have paid a total of 5 months of $138/month rental plus deposit of $200 and the purchase price is at a promotional price of $1188 (original price $1388), pay the remaining $298 to own the device.

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